Topical Menu

Accessing Classes Online
Other Academic Resources
Technical Support: Canvas-Related Issues
Technical Support: Non-Canvas-Related Issues

Accessing Classes Online

What online classes do you offer at PCC?

Please check the PCC Schedule of Classes:

1. Select the term
2. Filter your results by Schedule Type - Fully Online.
3. Click the Search button

If you do not see the term you are interested in check back closer to the start of the term. Class Schedules are usually posted 2 months prior to the start of a term.

For more important information about registering for online classes at PCC please see the Get Started with Online Classes page.

Canvas is missing one or more courses that I am enrolled in.

- If the course is for a future term, you may not have access yet. Students are enrolled 7 days prior to the first day of class. If it’s more than 7 days prior to the first day, please try again closer to the start date.
- It is also possible that your teacher has not yet published the course. If it’s less than 7 days before the start of the course, and you do not see it in Canvas, you may want to contact your instructor and ask when the course will be available.
- If you have recently registered or added the course, please note that it may take some time before for your course to become available in Canvas. If your course has been listed in Lancerpoint for more than 2 hours but you still don’t see it in Canvas, please contact PCC Online.
- If you believe you should already have access, you may want to check your ”All Courses” page by clicking the courses button in the red global navigation menu, then clicking All Courses at the bottom of the list. If your course is listed on this page but not on your Dashboard, you can add it to your Dashboard by clicking the star to the left of the course title and turning it orange.

For additional assistance, contact PCC Online at pcconline@pasadena.edu - please provide your full name, Lancerpoint/Canvas username, and the Term and CRN for the course(s) you are missing.

I am a student and I need to learn how to use Canvas

Please check out the following resources to help you get started with Canvas.

How do I join the Zoom meeting for my class?

Your teacher may direct you to join a Zoom meeting in either of two ways:

- Your teacher may schedule Zoom meetings in the Zoom section of your Canvas course.
  -or-
- Your teacher may provide a direct meeting link.

If your teacher schedules Zoom meetings in the Zoom section of your Canvas course:

1. Click the Zoom menu inside your Canvas course.
2. If there are any upcoming meetings, they will be listed here. About 10 minutes before a Zoom meeting is scheduled to start, you will see a “Join” button.
3. Click the “Join” button to launch the Zoom meeting.

If your teacher provides a direct meeting link:

- Click the link to connect to the Zoom meeting.

This method is most often used for Office Hours, but some teachers also use this method for their weekly class meetings as well.

For a closer look at how to use Zoom in your course, please see the following resources:

- Zoom in Canvas Overview
- Zoom in Canvas - Recording Passwords

What is the password on the Zoom recording?

When you click on a Zoom recording in Canvas, your browser will copy the password automatically and will attempt to open the recording in a new browser tab.

If you are trying to view a recorded zoom meeting in Canvas, please see the following guide:
Zoom Recordings and Passwords

Return to menu

Other Academic Resources

Where can I find the bookstore?

You can access the PCC Bookstore in the following ways:

- From Canvas - click the Bookstore icon/button in the red global navigation menu.
- Directly Online - go to https://www.bkstr.com/pasadenastore/home.
- In-person - The campus bookstore is located on the West side of campus in the B building, close to the CC (Circadian) building. The closest parking lot is Lot 1 at the corner of Hill and Colorado.

Campus store contact info:

- Email: pasadena@bkstr.com
- Phone:(626) 585-7378
- Fax: (626) 585-7597

For campus store hours and other info, see bookstore Hours, Email & Contact Information.

Where can I find PCC's School Calendar?

Current, previous, and future PCC Academic Calendars are available online:

PCC Academic Calendars

I have questions about counseling or my academic plan.

Please contact the Academic Counseling office for questions about academic planning.

Academic Counseling contact information:

- Web: Academic Counseling
- Phone: 855-GO-TO-PCC (855-468-6722)
- Email: gotopcc@pasadena.edu

Where can I find information about Financial Aid at PCC

For Financial aid information or to submit a support ticket, please contact the Office of Financial Aid.

Financial Aid Office contact information:

- Web: Office of Financial Aid
- Phone: (855) GO-TO-PCC
- Email: gotopcc@pasadena.edu

I have a question about registration, tuition, or transcripts.

For questions about registration, adding/dropping courses, tuition and fees, or obtaining records/transcripts, please contact PCC’s Admissions & Records Office:

- Web: PCC’s Admissions & Records Office
- Phone: (855) GO-TO-PCC
- Email: gotopcc@pasadena.edu

For help with transcripts, email: transcripts@pasadena.edu

How do I register for courses at PCC?

To register for a class at PCC see: Registering for Classes

To find out what classes are available each term, please see the PCC Class Schedule

For questions about registration, adding/dropping courses, tuition and fees, or obtaining records/transcripts, please contact PCC Admissions and Records Office:

- Web: Admissions and Records Office
- Phone: (855) GO-TO-PCC
- Email: gotopcc@pasadena.edu

I am a returning PCC student, and I want to take online courses.

For questions about Registering as a returning student please see, Returning Students.

Search for courses this term or for upcoming terms in the Class Schedule

What student support services are available at PCC?

Check out the Student Support Services page to see a full list of what is available at PCC.

Student Support Services - Non-Credit Division

Return to menu

Technical Support: Canvas-Related Issues

Help! I can't log in to Canvas.

Are you a new student?

- If so, have you registered for a course yet? (Registration happens in the Lancerpoint system, NOT in Canvas).
- Please note that your Canvas account is not created until you’ve registered for your first course. Once you have successfully registered for your first class, please allow up to 24 hours for your Canvas account to become active.
- Also -- If today is more than 7 days before the first day of class (as published in the schedule), please also note that your Canvas account will not become active until 7 days before the first day of your first class.

Current Students:

- Please make sure you are accessing the correct Canvas system: https://canvas.pasadena.edu
- If your browser automatically fills in your Canvas credentials, try deleting what is filled in and re-typing manually.
- Please confirm that you are using your Lancer username (not your ID # or full email address) and your Lancer password.

If you have tried the suggestions above and are still unable to log on, please do the following steps, in order:

1. 1. Try resetting your LancerPoint password here: https://reset.pasadena.edu/
  2. After resetting your LancerPoint password, try to log on to LancerPoint: https://lancerpoint.pasadena.edu/
  3. If you ARE able to log on to LancerPoint (step 2), go ahead and try logging on to Canvas with the same username and password: https://canvas.pasadena.edu/
  4. If you ARE NOT able to reset (step 1) or log on to LancerPoint (step 2), please email lancerpointhelp@pasadena.edu or call 855-GO-TO-PCC for assistance with your LancerPoint account.

I am a brand new student. Why can't I log on to Canvas?

- New students will not be able to log on to Canvas until they have registered for their first class.
- After registering for a class, it may take up to 24 hours before you are able to log on to Canvas.
- If you have registered for a course in a future term, you may not see the course in Canvas yet. Course shells will appear in Canvas 7 days prior to the first day of class. If it’s more than 7 days before the first day, please try again closer to the start date.

Other considerations:

- It is also possible that your teacher has not yet published the course. If it’s less than 7 days before the start of the course, and you do not see it in Canvas, you may want to contact your instructor and ask when the course will be available.
- If you have recently registered or added the course, please note that it may take some time before for your course to become available in Canvas. If your course has been listed in Lancerpoint for more than 2 hours but you still don’t see it in Canvas, please contact PCC Online.
- If you believe you should already have access, you may want to check your ”All Courses” page by clicking the courses button in the red global navigation menu, then clicking All Courses at the bottom of the list. If your course is listed on this page but not on your Dashboard, you can add it to your Dashboard by clicking the star to the left of the course title and turning it orange.

For additional assistance, contact PCC Online at pcconline@pasadena.edu - please provide your full name, Lancerpoint/Canvas username, and the Term and CRN for the course(s) you are missing.

What username and password do I use to log on to Canvas?

- Your Canvas login credentials are the same credentials you use for LancerPoint and your PCC email.
- Your username is everything in your PCC email address before the ‘@’ symbol. This is typically a combination of: first initial + last name + (usually) a number. For example, John Smith's user name might be: jsmith12
- Your password is self-created - you would have set it up during your Lancer activation process.
- If you need to activate your Lancer account, look up your user name, or reset your password, please visit the Lancerpoint Account Manager.

For more information, please visit the LancerPoint FAQ.

How can I reset my Canvas or LancerPoint password?

Your LancerPoint and Canvas username and password are the same. Please use the 24/7 LancerPoint Account Manager password reset link to reset your password or look up your username. Follow the on-screen instructions at https://reset.pasadena.edu/.

I am running out of file storage in Canvas? How can I get more storage for my school-related files?

If you have already deleted unnecessary content from your Canvas files and find that you still need more storage space, we recommend storing your school-related files in your PCC Google Drive. Your "go.pasadena.edu" email account provides access to other Google workspace apps, including Google Drive. To begin linking, embedding and/or submitting files from your Google Drive in Canvas, you'll first need to enable Google Drive as a web service in your user profile.

Why is Canvas is prompting me to authorize my Google account?

Some students may embed content from their PCC Google Drive into a Canvas discussion post. If you have not yet authorized your own PCC Google Drive in Canvas, you will be prompted to do so before you can see the shared Google content.

To authorize your PCC Google drive in Canvas, enable Google Drive as a web service in your user profile.

24/7 Canvas support is available (by phone, chat, or email).

Need help with Canvas? You can contact Instructure's Canvas Support team.

Contact Canvas support any day, anytime for help with Canvas-related issues or questions.

Log on to Canvas
Click the "Help" icon on the left-side menu
Click "Contact Canvas Support"

Return to menu

Technical Support: Non-Canvas-Related Issues

Do I have a PCC student email account?

PCC students have @go.pasadena.edu email.

Student email accounts (username@gp.pasadena.edu) are created when students apply to the college

Students are emailed (to their personal email address) their LancerPoint ID Number and LancerPoint Username when they first apply to PCC. They must then go to https://reset.pasadena.edu to activate their account by verifying some information, setting a password, and answering security questions.

Google Workspace access is limited until they register for a class. They won’t have access to Google Docs, Google Drive and their Gmail mailbox will only be able to send and receive emails to/from @pasadena.edu or @go.pasadena.edu email addresses until the restrictions are lifted.

Restrictions are automatically removed within 24 hours of registering for a class.

What is a "Go" email address?

Student email accounts (username@go.pasadena.edu) are created when a person applies to PCC.

Google Workspace access is restricted until the person registers for their first class. Under this restriction applicants won’t have access to Google Docs, Google Drive and will only be able to send and receive emails to/from @pasadena.edu or @go.pasadena.edu email addresses. The restrictions are automatically removed within 24 hours of registering for a class.

To troubleshoot issues with a student go.pasadena.edu email check the student email page.

I can't access my campus email account.

First, please test and confirm that you can log in to Lancerpoint.

- - If you cannot log on to LancerPoint, please email lancerpointhelp@pasadena.edu or call 855-GO-TO-PCC for assistance with your LancerPoint account.
  - If you can log in to LancerPoint, but you still can’t access your PCC email, please contact the ITS Helpdesk who can assist you with your email-related issue.

What is my ID number?

Your 8-digit LancerPoint ID number is the last eight numbers that appear on your PCC LancerCard identification card.

The LancerPoint FAQ has images of where to find this number.

Return to menu