Unable to access Zoom in Canvas? Troubleshooting Tips

If you are unable to access Zoom in Canvas, please check the 3 most common causes:

1. Issue: "Invalid Email" error
   • Fix: Your PCC email address must be designated as the default email in Canvas
   • More Help - Canvas Guide: How to change your default email address in Canvas Links to an external site.
     
     
     
2. Issue: User "does not exist" error
   • Fix: You must have a PCC-licensed Zoom account associated with your PCC email address. 
   • More Help - PCC Guide: How to Get a PCC Zoom account
     
     
     
3. Issue: Display issues.  Zoom in Canvas does not load properly. 
   
   
   • Fix: You must be using an approved browser. 
     Chrome Links to an external site. and Firefox Links to an external site. perform best. 
     (Please do not use Safari, Edge, or Brave browser.)

If you need further assistance, please contact PCC Online at pcconline@pasadena.edu.